It is a great place to get experience and learn more about the inner workings of the IT infrastructure. With a shift to a work-from-home culture at many companies, the help desk is more critical than ever to quickly help end-users resolve the many challenges that may affect them.
Getting certified improves your chances of getting a help desk position and elevates your resume for promotions down the line. There are three key certifications one should pursue if they are currently in or looking for a job in technical support.
Average Salary for a Help Desk Technician: $41,351 (PayScale.com, November 2020)
- CompTIA A+
- Microsoft 365: Modern Desktop Administrator Associate
- Information Technology Infrastructure Library (ITIL)